• Home  |
• Cart/Check Out

(Your cart is empty)

Add just $25.00 worth of merchandise to receive FREE UPS GROUND shipping!

Exchanges & Returns

Exchanges

If you need to exchange a product that you ordered from us please contact us via our toll-free telephone number to work out the exchange - without any hassles or headaches.

Returns

In the event that a return is the result of an error of our company, or website - we will issue a full credit and call tag or return label for pickup of the parts to be returned to our facility. Within 365 days of receipt of your shipment, you may request to return any of the following items for a refund:

• Any item that has been unopened.
• Any item received with missing parts or components.
• Any item that is defective or damaged.
• Any other item in new condition with original packaging and accessories.

Return shipping costs will be at the customer's expense; we will not accept COD shipments. If you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund.

Return Procedure

A Return Merchandise Authorization (RMA) number is required for any return. To request a Return Merchandise Authorization number you may call our Returns Dept at our toll-free telephone number listed above (Mon-Fri) from 9am-7pm (CST) and Saturday from 10am-5pm (CST).

Any package returned without a Return Merchandise Authorization (RMA) number will not be accepted or credited.

Once you have received your Return Merchandise Authorization number - place this number clearly on two sides of the exterior of your box that you are returning to us (the RMA number is used to reconcile the package that you are sending to us with your claim). Please indicate the reason for your return of the product inside the box with the part to be returned. Include the packing slip and wrap the package securely.

If you do not have your packing slip, please indicate the order number or the e-mail address and name of person who placed the order, along with the reason for your return on a separate piece of paper, and send the package the address below.

For your protection, we recommend that you use UPS or Insured United States Postal Service for shipment.

Send the package to:
Brake Controller USA
916 113th Street, Suite B
Arlington, TX 76011

All return items must be securely packed and shipped to the address indicated in the Return Authorization. Include a printed copy of the RMA that you received in response to your request.
Products that show clear evidence of use will not be accepted for refund.

Refunds And Restocking Fees
Please note: a 15% re-stocking fee will be applied to any return that is not an error of our company or website. We will refund to the original purchaser, less a 15% restocking fee, for most items if returned with the original box, packaging, all manuals and accessories within 14 days of receipt.

Proof of purchase is required for all refunds or exchanges and merchandise must be in new condition, including the original box, packaging, all manuals and accessories. The value of missing items and/or damaged items will be deducted from the credit amount of a return.

Shipping/Handling costs are not refundable. It is the original purchaser’s responsibility to ensure that returns are adequately packaged, insured, and tracked. All shipping costs are the responsibility of you the customer. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund within 14 business days of our receipt of the product in question. Refunds will be in the same form previously accepted for payment.

Please Visit Our Other Web Sites:

Trailer Hitches	Trailer Hitches	Trailer Hitches	Wholesale Hitches	Fifth Wheels	Trailers	Tow Bars	Tow Bars	Hammocks	Bike Racks